Asked Questions

How much of the profits go to acts of kindness?

All of the profits go to acts of kindness! We thought about a percentage split and then realised only 100% makes sense! Lightwork!

How are the acts selected and delivered?

Totally at random! We don’t discriminate between who should receive kindness or not! It just so happens that the universe provides the perfect person, place and time, Devine order, Devine time ?

Can you personalise bracelets with engraving?

Absolutely you can, we don’t offer this service but you can easily order a Bonded By Love Bracelet and most jewellers offer this service but be sure to seek out someone experienced.

How long does the delivery process take?

One to two days is the delivery time depending on the time of day you ordered. Orders made before 5pm usually go out the same day! Everything must be sent specially and signed for because of the value of the items.

What if the bracelet doesn't fit?

If the bracelet cord doesn’t fit then we are more than happy to exchange it for one that does!

Exchanges and Returns

Customer care is most important to us! If there was a problem with your order we would be more than happy to exchange the item/items. This includes items purchased with a promotion code. All exchanges must be accompanied by a copy of your proof of purchase with a description of what the issue is so that we can correct it. Engraved items are non-returnable. We offer exchanges and refunds made within 14 days of purchase.

Loyalty Rewards

We are so grateful to our loyal customers that we wanted to find a way to reward them! If you purchase Bonded By Love bracelets as gifts for others, on your 10th purchase we send you, the buyer, a Limited Edition loyalty bracelet totally complimentary! This bracelet was created souly for rewarding our loyal customers and isn’t available to buy online.

Still have a question?

We’ve tried to answer as many common questions as possible in the left hand panel. However, should you still have questions about the products we have for sale or the work we do, please feel free to get in touch with us; we’re more than happy to help out!

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